(This article originally appeared in Industry Week on April 28, 2022)
- On November 26, 2008, 23-year-old Mallika Jagad was overseeing a banquet at Mumbai’s Taj Hotel. At about 9:30 in the evening, she heard popping sounds. Her phone buzzed with alerts about a shooting in the hotel. Although frightened, she focused on ensuring her guests’ safety. She locked the doors of the function room, calmly asking guests to lie down on the floor. Over the next several hours, as gunshots rang out and fires raged nearby, she continued to keep her guests safe and see to their needs…